The Samsung Health app use the built - in detector on your Galaxy phone to accurately track steps and various other activity . you may evenset your day-by-day goalsand receive notifications when you outstrip or achieve them . But what if the Samsung Health app short stops cover stairs ? If this has happened to you , this guide has some troubleshooting point that will facilitate .
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1. Enable Step Counting
Your first step is to ensure that the step - counting feature article is enable in the Samsung Health app . Here ’s how to check .
1.Open theSamsung Healthapp on your earpiece and selectSteps .
2.Tap thekebab menu(three vertical dots ) in the top right quoin and selectResume stride counting .
2. Allow the App to Track Physical Activity
The Samsung Health app requires your consent to track your measure , workouts , and other strong-arm movements . If you have previously denied this permission to the Samsung Health app , the step counter wo n’t work out . Here ’s what you’re able to do to fix it .
1.Long press on theSamsung Healthapp icon and tap theinfo iconfrom the carte du jour that appears . On the app info page , selectPermissions .
2.Tap onPhysical activityand selectAllowfrom the succeed menu .
3. Allow the Samsung Health App to Run in the Background
Another reason why the Samsung Health app may go to track your footmark is when you have imposed battery limitation on it . Here ’s how you may remove them and allow the app to run in the background signal .
1.Long wardrobe on theSamsung Healthapp picture and tap theinfo iconfrom the computer menu that appears .
2.Tap onBatteryand selectUnrestrictedfrom the following projection screen .
4. Remove Samsung Health From the Sleeping Apps List
On your Samsung speech sound , One UI has a featurethat couch idle apps to catch some Z’s so as to optimize gadget resources . If the Samsung Health app is add to the sleep apps list , it may have worry track your stair accurately .
To prevent the Samsung Health app from sleeping on your phone :
1.Open theSettingsapp and navigate toBattery and gimmick guardianship .
2.Tap onBatteryand selectBackground exercise limitsfrom the following concealment .
3.Tap onNever dormancy apps .
4.Tap theplus iconin the top right corner , selectSamsung Healthfrom the list , and tapAdd .
5. Enable Notifications for Steps
Is the Samsung Health app conk out to send telling about your day-to-day step goals ? If so , it ’s probable that you have disabled notifications for the app . Here ’s how to deepen that .
2.Tap onNotificationsand turn on the on/off switch next toAllow notifications .
3.SelectNotification categoriesand start the on/off switch next toSteps .
6. Sign Out and Sign Back In
At times , temporary issues with your Samsung account can prevent the Health app from syncing your step count datum across devices . you may hear contract out of the Samsung Health app and signing back in to see if that helps .
1.In the Samsung Health app , dab thekebab menu(three dots ) in the top right nook and selectSettings .
2 . Tap onSamsung accountand then scroll down to select theSign outbutton .
3.SelectSign outto confirm .
Now , contract back into the Samsung Health app and watch if the takings is still there .
7. Uninstall Other Step Tracking Apps
Samsung Health app may fail to track your steps if you have instal other similar dance step counter apps on your Galaxy phone . To forefend any potential battle , it ’s best to uninstall any footmark - trailing health or fitness apps from your phone .
8. Clear App Cache
Overwhelming or corrupt memory cache data point can also cause the Samsung Health app to malfunction on your Galaxy phone . If that ’s the example , clearing the existing app cacheshould get the app to influence again .
2.Go toStorageand tap theClear cacheoption at the bottom .
9. Update the App
Using an superannuated version of the Samsung Health app can also cause such anomalies . So , if the above fixes prove unable , try update the Samsung Health app viaPlay Store or Galaxy Store .
10. Wipe Cache Partition
If the Samsung Health app does n’t look your pace even after you update it , there may be an issue with the system hoard data point . In that case , you will have to wipe the memory cache divider on your Samsung Galaxy sound by putting it intoRecovery manner .
1.Press and hold up thePower buttonuntil you see the power card .
2.Tap thePower offoption to turn off your phone .
3.Connect your phone to your microcomputer with a USB line .
4.Now , press and obligate thePower buttonandVolume Up buttonsimultaneously until the Samsung logo appear .
Note : Once your phone enters Recovery Mode , the touch projection screen will become non - responsive . So , you will have to bank on the volume keys and the power push to navigate within the menu .
5.Use theVolume Down keyto highlighting theWipe cache partitionoption . Then , press thePower buttonto pick out it .
6.Use theVolume Down keyto selectYesand printing press thePower keyto confirm .
7.Once the hoard is cleared , you ’ll be take to the recuperation menu . Highlight theReboot organization nowoption and compress thePower keyto confirm .
Every Step Counts
Hopefully , one or more of the above localization have helped you fix the issue , and the Samsung Health app is now tracking your dance step as before . However , if nothing bring , you’re able to look at switching to someother dance step counter or pedometer appfor some clock time .
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