Topics
Latest
AI
Amazon
Image Credits:Noam Galai / Getty Images
Apps
Biotech & Health
mood
Image Credits:Noam Galai / Getty Images
Cloud Computing
Commerce
Crypto
Enterprise
EVs
Fintech
Fundraising
Gadgets
punt
Government & Policy
Hardware
Layoffs
Media & Entertainment
Meta
Microsoft
Privacy
Robotics
Security
Social
Space
Startups
TikTok
Transportation
speculation
More from TechCrunch
Events
Startup Battlefield
StrictlyVC
Podcasts
television
Partner Content
TechCrunch Brand Studio
Crunchboard
Contact Us
The founder and CEO ofIPO - stick fintech Klarnatook to X to once again explain why his company trench Salesforce ’s flagship CRM mathematical product about a year ago in favor of its own homegrown AI system .
But this time , Sebastian Siemiatkowski emphasize that he does n’t reckon others will — or should — follow his spark advance . “ I do n’t cogitate it is the conclusion of Salesforce ; might be the opposite,”he wrote .
The word that Klarna had develop its own in - business firm AI system based onOpenAI ’s ChatGPTand that it dropped its contract for Salesforce CRM run short viral in September . This fall after Siemiatkowski spoke about dropping Salesforce during an investor call and discussed how its homegrown ChatGPT - powered customer overhaul botled to replacing 700 full - metre contractemployees and a savings of close to $ 40 million each year .
Salesforce beginner and CEO Marc Benioff thenexpressed skepticismabout how , exactly , Klarna is contend its customer information and meeting its compliance want . “ Suddenly , @Benioff was asked on stage why Klarna was give Salesforce . I was staggeringly embarrassed , ” Siemiatkowski wrote .
So , as news circulates that thecompany could go public next month — meaning Klarna ’s secret financial information should be made public presently — Siemiatkowski is clarifying .
As a fintech in a highly regulated industry , he does n’t want the populace to think that Klarna is uploading all of its customers ’ data point into OpenAI . Instead , he pronounce on Monday that the project involved taking the datum stash away in the many SaaS scheme Klarna was using — let in Salesforce — and consolidating onto its own internally developed tech lot .
While Siemiatkowski did n’t detail precisely where Klarna move all of this data point , he did name Swedish company Neo4j and its graph database as a mathematical product Klarna is using .
Join us at TechCrunch Sessions: AI
Exhibit at TechCrunch Sessions: AI
“ So no , we did not supervene upon SaaS with an LLM , and storing CRM datum in an LLM would have its limitation . But we developed an internal tech push-down stack , using Neo4j and other things , to start bringing data = knowledge together , ” he compose .
“ We allow for our internal AI to use this knowledge , and we substantiate with the help of @cursor_ai we could quickly deploy new port and fundamental interaction with it , ” he explicate .
This is all the modish loop of an ancient debate when it come to enterprise software system : build it versus purchase it .
Siemiatkowski does n’t think most society will opt to construct their own next - coevals AI - centric software program .
But he still think that the SaaS industriousness is lead for major consolidation . “ Will all companies do what Klarna does ? I doubt it . On the contrary , much more likely is that we will see fewer SaaS consolidate the marketplace , and they will do what we do and offer it to others , ” he wrote .
notice : This tarradiddle was update to include a verbal description of the OpenAI customer service bot project .
